ADMINISTRATION ASSISTANT

Job Description Company: Oya Microcredit Ltd - Kenya Location: Nairobi Employment Type: Full-Time Reports To: CEO Key Responsibilities • Managing the front desk, including receiving and welcoming clients, visitors and guests. • Receiving, screening and directing telephone calls and enquiries to the appropriate persons. • Managing visitor access and ensuring all visitors are attended to professionally. • Providing general administrative support to the office and various departments. • Preparing, formatting and maintaining administrative documents, letters, reports and correspondence. • Maintaining proper physical and electronic filing systems. • Managing office supplies and monitoring stock levels to ensure the office is adequately equipped. • Coordinating meetings, appointments and office activities. • Liaising with vendors, service providers and other external stakeholders. • Supporting the organization of office events and meetings. • Assisting with administrative follow-ups and ensuring assigned tasks are completed within the required timelines. • Maintaining a professional and orderly office environment. • Handling confidential company and client information with discretion. • Supporting other administrative duties as assigned by management. Qualifications and Requirements • A Bachelor's Degree in any Business-related course from a recognized institution. • At least two (2) years of relevant experience in administration, office management, reception, front desk or a related role. • Proven front desk management experience is mandatory. • Excellent customer service and interpersonal skills. • Strong organizational and time-management skills. • Good decision-making and problem-solving abilities. • Excellent communication skills, both written and verbal. • High levels of professionalism, integrity and confidentiality. • Good attention to detail and the ability to manage multiple tasks. • Proficiency in Microsoft Office applications, particularly Word, Excel, Outlook and PowerPoint. • Ability to work independently and as part of a team